Q: Where do I park? Where do I go once I am in the High School?
A: Please park in the upper (high school) parking lot (faces north) and enter through the main high school doors (also faces north). Once in the High School Lobby, take an immediate right down a long hallway. Fitness Center is located on the 3rd door on the right. Pool lobby is at the end of the hallway. 

Q: What do I need to bring? Are face coverings required?
A: Yes, face coverings are required for all fitness center and pool members and staff. Per Governor Evers Face Mask Mandate effective 8/1/20 & Waterloo School District, face masks are required while inside the school facility. Yes, this does include while you are on the treadmill, lifting heavy weights, participating in Zumba or Bootcamp, etc. Face coverings are also required in the locker room, shower area, and pool deck. Exception: swimming or Aqua Aerobics.  Members should also plan to bring their own filled water bottle(s).

Q: Are water shoes required in the locker rooms and pool deck? What kind of shoes should I wear? 
A: Yes, the WEDC recommends that members wear water shoes while in the locker rooms, showers, and on the pool deck. We ask that you bring a clean, separate pair than what you wear in from outside. Good suggestions for water shoes may be Crocs, flip flops, or mesh water shoes (but almost anything would work if the shoe is designed to be able to get wet.) This is another layer of cleanliness protection for members.

Q: What steps are the Waterloo Fitness Center & Community Pool taking to keep members safe? 
A: The Waterloo Administration Team has referenced governing resources such as the CDC, WEDC for Fitness Facilities and WEDC for Aquatics , DHS, and the American Red Cross, (to name a few) to establish new guidelines to increase safety of members during the COVID-19 pandemic. You can be rest assured that additional cleaning measures are in place with EPS registered cleaning products to protect against COVID-19 transmission during your workouts with us. We also are going the extra step of requiring personal protective equipment (PPE) like face masks for all members and staff to help lower transmission risks. We also have placed social distancing markers on the floor along with hand sanitizer stations throughout the facility. For additional COVID-19 guidelines, please check out our COVID-19 Response on our home page.

Q: I see that you are requiring online sign up for my workout time for both the Fitness Center and the Pool. How do I do this? 
A: Buy a Fitness Center or Community Pool package or book your workout/swim times here!  Members will be able to see the upcoming 48 hours of available classes and time slots. This will allow a fair opportunity for other members to have a chance to register as well. Members will be allowed to register for 1 time slot per day. At this time, we will only be accepting 10 members per open hour in the Fitness Center and Community Pool each. Only 1 workout per day to allow for other members the opportunity to use the facility. Members will be allowed a maximum of 50 minutes per day to allow for other members the opportunity to use the facility in a timely fashion.

Q: How do I schedule my workout time if I don't have a smartphone/access to a computer?
A: Please contact the Pool & Fitness Center at 920-478-3511. We will manually enter you in the system.

Q: I see your posted hours. Will you be increasing these open hours? 
A. Unfortunately, we do not have a set date of when this will happen. The COVID-19 pandemic was not planned for; therefore, we are still working through all of the changes as we adapt to the 'new normal'. Our highest priority is to offer a clean, safe workout facility for you. We are accommodating our enhanced cleaning protocols during our closed hours of operation. Until we receive new guidelines to open without staff present, we will continue with these hours. Please know this is on our priority list. 

Q: My membership has been on hold. How & when are you activating it again?
A. All active memberships purchased prior to March 15, 2020 were on hold from March 15th, 2020 until July 5th, 2020. All memberships returned to active status on July 6th, 2020. For our annual memberships, we added 16 weeks (the amount of time we were closed) onto the original expiration date of your membership. For our 3 month memberships, we extended your membership with the appropriate amount of time that was owed to you based on your original expiration date. If you have concerns or questions about this, please contact our Pool & Fitness Center Director at poolfitness@waterloo.k12.wi.us or call 920-478-3511.

Q: Are you taking ID badge pictures at this time?
A: We are currently not taking ID pictures at this time as our facility is currently staffed at all open hours due to COVID-19. We will contact you when we need to update this process in our system. 

Q: Do I have to sign a COVID Waiver and Release of Claims?
A: Yes. Here is the Adult version and also the Child version. We also have copies at our check in stations at the Fitness Center & Community Pool.

Q: Is there an app I can use on my phone or tablet?
A: Yes! Keep in mind, the app is intended for 1 user only (you), so you will not be able to access your connected family members through the app (if applicable). Also, you must create a username and password in the Self Service Portal FIRST (go to waterloo.ezfacility.com) as you will use this username and password to log in on the app. If you do not have a username and password created, the app will not work.

IPhone Users: Go to your App Store, search for MemberMe+. (The app looks like a stick person with a green plus symbol on his arm.) Install then open the app. Allow for notifications and permissions. Click on the menu in the top left corner, go to Settings. Click on 'Log In'. Enter in the same user name and password you created for the self service portal. Go to 'Schedule' to book your workout time. Enjoy!
Android Users: Go to Google Play, search for MemberMe+. (The app looks like a stick person with a green plus symbol on his arm.) Install then open the app. Allow for notifications and permissions. Click on the menu in the top left corner, go to Settings. Click on Log In. Enter in the same user name and password you created for the self service portal. Go to 'Schedule' to book your workout time. Enjoy!

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